Can't find what you're looking for? You can use on online chat function at the bottom of your screen to speak with our team. Or you contact us on 01633 656767.
With the exception of cancelled events, we do not refund and exchange tickets. You can find our full T&C policy here.
We recommend you arrive 30 minutes before the start time of your theatre show or 15 minutes before the start of your film to allow enough time to purchase any refreshments, have your tickets scanned and take to your seats.
When arriving at your show or event please head to the auditorium doors where our ushers will scan your e-ticket and allow you access to the auditorium. You do not need to show your e-ticket to box office.
E-tickets should arrive within 15 mins of bookingl, if they have not arrived please contact riverfront.boxoffice@newportlive.co.uk. Please check your junk/spam folder as the email could appear here.
When booking online you are unable to leave a single odd seat in the middle of a row. Please review your ticket selection and if you are leaving a single odd seat select again.
Every child and adult in your party will need to be issued a ticket.
After a child's second birthday their ticket will need to be paid for, before their second birthday they will need to be issued with a free ticket by box office staff - these cannot be booked online.
For some shows, specifically targeted at very young children, everyone in your party including under 2s will need to pay for their tickets.
We do not have parking facilities at The Riverfront.
There is a small pay and display car park along the riverside past the Alacrity building. Alternative parking can be found under the Friars Walk Shopping Centre or the multi-storey Kingsway Centre Car Park a short stroll across the road from us.
There are accessible parking spots at The Riverfront. Unfortunately we are unable to reserve these spaces. You are able to pick up and drop off passengers directly outside The Riverfront. To access press the button at the barrier at the castle end of the building
There is accessible parking available at Friars Walk and Kingsway car parks.
Newport Train Station is a 10 minute walk from The Riverfront.
From the railway station, cross the Queensway dual carriageway, take the pedestrianised Cambrian Road on to Bridge Street and then right on to Commercial Street turn left onto Corn Street (Barclays Bank is on the corner), pass The Potters Pub and Newport Main Bus Station, cross the Kingsway dual carriageway and you will be at The Riverfront.
Unfortunately we no longer have a cloakroom at The Riverfront. We advise you to only bring with you what can fit on the back of your chair or under the seat in front of you.
If you have a HYNT card please call our team on 01633 656757 and they will be able to book you a HYNT ticket.
There is ramp access to both the front and rear doors at The Riverfront. Lift access, wheelchair access and toilet facilities are available on all levels except for the Basement space. There are nine wheelchair spaces in the theatre and eleven wheelchair spaces in the studio. Assistance dogs are welcomed and can be cared for during performances by arrangement.
You can find our more about accessibility at The Riverfront here: Newport Live | Accessibility
The amount of tickets sold will determine how many bars will open for the performance. These bars will open 1 hour before the performance starts.
The café will always be open serving a selection of hot, soft and alcoholic drinks.
Interval drinks can be ordered and paid for at the bar or café ahead of your performance. These will then be ready and waiting for you to collect from the signposted collection point and enjoyed in the interval.
Food is served daily from 9am - 4pm, or up until 45 minutes before the start time on a show evening.
The Riverfront is equipped with the Sennheiser MobileConnect assistive listening system.
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Join our wifi
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Download the app using one of the links below
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Select your audio channel
There will be adverts and trailers ahead of the films and these start at the advertised start time of the film. The length of the adverts and trailers will depend film to film.
Our studio theatre programme is sold as unreserved seating meaning your tickets will not have an allocated seat number. Simply choose where you would like to sit when you arrive.
We do not send tickets by post. You can use the e-tickets sent to your email or collect paper tickets from the box office on the day of the event.
Yes, Newport Live members can get 2 for 1 tickets. To book these tickets please call us on 01633 656757. You are unable to book these tickets online.
You can find the Main Theatre Dock using the following ‘what three words’: holds. asserts. sits
You can find the Studio Theatre Dock using the following ‘what three words’: danger. grant. door
There are a number of restaurants, cafes and fast food establishments in Friars Walk, opposite The Riverfront. Visit the Friars Walk website to find out more: Eating & Drinking - Friars Walk Newport
There are a number of hotels and B&B’s in Newport including The Mercure, Travelodge and the Celtic Manor. Explore the accommodation available in Newport on Booking.com: Booking.com: Hotels in Newport. Book your hotel now!